Login

Register

Login

Register

Return Policy

Return Policy

  • Will I get complete refund against my order?

If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you by us. However convenience charges are non-refundable and hence shall not be refunded. You may refer the table below for detailed understanding of our return policy.

In case of cancellation

 Refundable  Condition
 Handling/Convenience Charges  Yes  If the order is not shipped
 Glimmerra Voucher/Discount  Vouchers/Gift Cards  Yes  NA

In case of Return

 Refundable  Condition
 Handling/COD charges  No  NA
 Glimmerra Vouchers/Discount  vouchers/Gift cards  Yes  NA
  • How can I share my bank details?

You can share your bank details by sending us a email at info@glimmerra.com
You need to give us the following following details:-

    • Account holder’s name (as per bank records)
    • Account number
    • Bank name
    • IFSC code

Please fill the form with utmost care. Responsibility of providing correct bank details rests on you. Neither Glimmerra nor the seller will be liable for refund done to incorrect bank account because of error occurred while filling form.

  • How to check whether my area is serviceable for reverse pickup or not?

At present, Glimmerra does not have reverse pick up on any of the pin codes wherever delivery is possible.

Therefore you need to return the product by any available courier service or Indian postal service to the address provide under return method. For details look into Return policy.

  • I can no longer use Glimmerra Credits as a refund mode. Why?

As per the new company policy, we will not be refunding the order value in the form of Glimmerra credits. Whatever may be the mode of payment made by you at the time of placing the order. We will be refunding the Glimmerra credits,  in the form of Glimmerra vouchers with 10% additional value. This voucher would be valid for 1 year from the date of issue.

  • If I use partial Glimmerra credits and then do online payment, will I still get refund in form of partial GC and partially in my credit/debit account?

No As per the new company policy, we will be refunding the Glimmerra credits in the form of Glimmerra Voucher with 10% additional value. This voucher will be valid for one year from date of issue.

  • Can I change the mode of refund after raising a refund request?

No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained

  • If I am not able to provide my bank details, how will I get my refund?

Do not worry, your money is safe with us. We will Refund your payment through Glimmerra Vouchers  within next 2 to 3 business days.

  • How do I return a product?

In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on our website.

To return a product in your order, just follow the simple steps below:
1. Sign In.

Sign in with your registered email ID or social ID (facebook or google+)
2. Select My Order

Select My order from Glimmerra Hi, Customer Drop down list.
3. Click on Order Details

Click on Order details against the order you wish to return partially or fully.
4. Click on Return

Click Return against the product you wish to return.
Just follow the simple steps that are displayed in the dialogue box and a return request will be raised.

  • What is Glimmerra.com’s Return/ Exchange policy?

Glimmerra offers a ’15 DAYS FREE RETURN / EXCHANGE SERVICE’. The policy allows customers to raise the return/exchange request of a product within 15 days of its delivery. We also accept partial returns so that you can raise a return request for one or other products. To be eligible for a return:

  • item must be unused and in the same condition that they received it.
  • Item must be in the original packaging.
  • Item needs to have the receipt or proof of purchase
  • What is Glimmerra.com’s  Return/ Exchange policy for Bulk Buyer?

Glimmerra offers to the Bulk order Customers ’10 DAYS RETURN / EXCHANGE SERVICE’ from the date he / she received it. The policy allows customers to raise the return/exchange request of a product within 15 days of its delivery. We also accept partial returns so that you can raise a return request for one or other products. To be eligible for a return:

  • item must be unused and in the same condition that they received it.
  • Item must be in the original packaging.
  • Item needs to have the receipt or proof of purchase
  • What about any other issues regarding bulk buyers order?

If there is any mismatch with the order and actual order received by the buyer, you have 10 days time to react or raise the issue. After the stipulated time we will not entertained any claims. Once you raise an issue we will check back with the particular seller about the same and if it is found that their is a discrepancy from the seller part you will adjusted by Glimmerra Voucher.

CHECKLIST

  1. Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).
  2. Please note that any product along with a free gift/ combo must be returned in its entirety.

To know whether Return/Exchange is available on your product, look out for “Return/Exchange” on the product page.

WE DO NOT ACCEPT RETURN/EXCHANGE FOR: 

  1. Inner wear, Lingerie, Swimsuits
  2. Fragrances, Beauty products
  3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings
  4. Socks
  5. Bundled items exchange

Please note:

For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care((+91 7003817829).

  • Are there certain categories of products which are non-returnable?

For hygienic purposes, our returns policy does not apply to inner wear, lingerie, fragrances, beauty products, jewellery (sold by Glimmerra Partners only)

  • Can I return a part of my order?
    • Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
      However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
  • How long will the return process take?
  • We make every effort to simplify the return process. Once your return request has been placed with our customer care representatives there will be 2days time to ship it by you through any courier or by Indian postal service
  • Once the item reaches our warehouse, the team shall conduct a Product Inspection, which takes about 3 days. Hereafter, the refund is initiated within 3 days, after the product(s) clears the quality inspection. The receipt of the payment would depend on the mode of payment as chosen by you.
  • How will I receive my Refund?

The mode of refund is always in the form of Glimmerra Voucher does not depends on the mode of payment used at the time of placing the order. Refer the table below for detailed understanding.

Payment Mode Refund Mode Time needed for refund
Credit Card/ Debit Card/ Net banking Glimmerra Voucher 3 -5 business days
COD Glimmerra Voucher 3 -5 business days
Wallet Glimmerra Voucher 3 -5 business days
Glimmerra Voucher Glimmerra Voucher 3 -5 business days

 

P.S- The time mentioned is the expected time for refund to reflect post initiation from our side. Please check your registered email or SMS for complete details.

    • How long will the refund process take?
      • Refunds will be initiated within 2 days of Product Inspection.
      • I was charged handling charges for my order. If I return my order, will I get back my handling charge along with the refund?
        • Handling charge would not be included in the refund value of your order as this is a non-refundable charge.
      • When I return my order, will I get refund for COD charges as well?
      • The nominal amount of COD charge (as mentioned in the invoice) shall not be refunded. It is a non-refundable convenience fee.
      • I was supposed to receive my refund by now but I haven’t. What do I do?
      • For Glimmerra credit refund, if any,  please note that the Glimmerra credit used at the time of placing the order will be refunded to you in the form of a Glimmerra voucher with 10 % extra value.
      • If you haven’t received any update from us or you have any concerns, please email us at for return care@glimmerra.com. For refund accounts@glimmerra.com  for any settlement claimsettlement@glimmerra.com. For order, tracking related issue order@glimmerra.com.